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Showing posts from August, 2022

ServiceNow - Virtual Agent questions and answers

  Key questions answered Question                                                          Answer 1) Is it possible to prevent the timeout timer so that users remain in the queue of an available agent?  When an End User initiates chat a work item is created as a chat and routed to an available agent to accept/reject it.  We can set time out for how long it should stay with the available agent till he accepts/rejects by going to 'Reassign on timeout' and changing the 'Timeout' field value (Days and Hours, Minutes, Seconds)  Please refer to the below Product Documentation for the same.  Configure agent assignment rules :  https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/advanced-work-assignment/task/awa-create-assignment-rule.html However, if you want to increase the Time Out after the Conversation has been started (Chat is accepted) between the end user and the agent.  You can do that by changing the Idle Chat Time Out Properties.  Ple

ServiceNow load from navigation menu into a new tab via right-click

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ServiceNow MS Teams integration install checklist

 see the KB   (ServiceNow )

ServiceNow instance url

 var env = gs.getProperty('instance_name');   ServiceNow

ServiceNow SysAdmin quizlet

  https://quizlet.com/search?query=servicenow-certified-system-administrator&type=all

ServiceNow move away from hasRoles()

  the hasRoles() method The hasRoles() method is still available, but is deprecated in the Geneva release. Use the hasRole(role name) method instead. If you do use the hasRoles() method, note these changes   (see https://docs.servicenow.com/bundle/sandiego-platform-security/page/administer/contextual-security/concept/explicit-roles.html )

ServiceNow adding values to the 'contains' list in a filter

 just happened to notice this handles , as well, so CHG003043x,CHG003043x,CHG003045x,CHG003046x,CHG003045x will work just fine the search will reorder it to replace , with carriage return anyway (ServiceNow )

ServiceNow: can you call it SNOW, SN, etc??

    https://www.servicenow.com/uk/trademarks.html (ServiceNow )

ServiceNow export sysids to a CSV - list of change numbers and sysids

 format: https://<instancename>.service-now.com/change_request.do?CSV&sysparm_query=numberINCHG5008552,CHG5008551&sysparm_fields=number,sys_id 

ServiceNow MS Teams Integration Resources

  https://community.servicenow.com/community?id=community_article&sys_id=146dd84adbc8b45014d6fb2439961969

ServiceNow date display in list view settings

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 am also querying with ServiceNow why the date appears to be out by a day...   (ServiceNow)