ServiceNow Blog

How to edit Order Confirmation Widget for Service Portal   https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0723600 Navigate to "Service Portal" > "Widgets" in the left side pane of your instance and select "Catalog Checkout" lone the Catalog Checkout widget and give it a unique ID and name Make any edits needed to this cloned widget (html, css, js etc...) and save. Clone the "SC Catalog Item" widget (since this is what calls the checkout widget modal) and give it a unique ID and name In this cloned widget, do a search for "sc-checkout" (2 entries) and replace those values with the id of the cloned "Catalog Checkout" widget. It should be in the "server script" portion Edit the Service Portal page, "sc_cat_item" in the page designer to replace the "SC Catalog item" widget with the new cloned version.

  ServiceNow Create Clickable Link in Portal Page (Catalog Item) To create a clickable link within a ServiceNow portal catalog item, use a " Rich Text Label " variable type, allowing you to embed HTML and create a hyperlink using the  <a href>  tag for an external link , if you find that by default it is appending the instance url as a prefix to the external url resulting in a broken link, then modify the HTML  of the Rich Text Label (via the editor) and change it as follows: <p><span style="font-size: 12pt;"><a href= https://www.google.com   target="_blank" rel="noopener noreferrer nofollow" >Information page</a></span></p>

 ServiceNow Submit Button was not appearing on portal catalog item I found this post useful: https://www.servicenow.com/community/developer-forum/no-submit-button-in-catalog-item-view/m-p/1823356 steps: 1) Go to Maintain Items i,e the Catalog Item Table for your particular Catalog Item 2) Please pull these columns from the personalized gear  No Cart, No Order, No order Now, No Proceed to checkout 3) Make sure all these are False. Check if this resolves your problem.

 ServiceNow SimpleList Widget Vulnerability Link:  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1553688 recent vulnerability affecting the ServiceNow service portal widget called SimpleList from an ethical hacker who posted on a blog. This vulnerability effects public Service Portal pages using the SimpleList widget where the SimpleList points to tables that have empty ACLs. If you have the High Security plug-in or have IP filtering, the vulnerability doesn’t apply. For more information, see the attached communication , have received from ServiceNow and ensure you review  this KB .  we noticed that: ServiceNow’s operational team has made updates to the platform a mitigate the issue. You can view the relevant changes by updating this link with your own ServiceNow instance name: [Instance Name]. service-now.com/sys_security_acl_list.do?sysparm_query=sys_scope%3Dc026625edb28a200c089f100cf96199a%5Esys_updated_by%3Dsystem%40snc.maint%2Cadmin...

   enable favourites is set at the portal settings page for the individual portal add my favourties widget and top menu item star item on the KBA can be clicked then it will show in the widget  table that stores the favourites: sp_favorite  References: • Manage favorites • https://docs.servicenow.com/en-US/bundle/sandiego-employee-service-management/page/product/employee-center/task/web-configure-favorites-employee_1.html • Enable Favourites for KB articles and Catalog Items in Portal(Available from Rome) • https://community.servicenow.com/community?id=community_article&sys_id=dca1c45ddbed30507d3e02d5ca961901   (ServiceNow  )

Service portal: pull in a background image using CSS  where the image is uploaded to images (db_image) table HTML: <div id="homepage-search" class="hidden-xs catalog-bg "  ng-init="c.trackPage()"> CSS: .catalog-bg {   background-image: url('/image123.png');   background-repeat: no-repeat;   background-position: right bottom; }

ServiceNow Service Portal, catalog: dynamically refresh a price (e.g. home delivery cost) based on a question choice containing a price it seems this is out of the box functionality for catalog variables of type select box with the price set on the question choice. steps : ·        Go to catalog item  ·        add a variable delivery location (create a variable of type select box with options 'home', 'office')   ·        Update the ‘home’ option (question choice) so that it contains a price:   ·        Go to the catalog item in service portal,  ·        note the price   ·        Now scroll down and select ‘home’ delivery – notice the price is now displayed:   ·        Note the refreshed price: (and watch it go back to £...

 ServiceNow Service Portal: a 'my orders' widget Contents HTML . 1 CSS . 1 Client 1 Server . 1 HTML <div class = "container-fluid" >     <h1>     {{::c.options.title}}   </h1>   <div class = "panel panel-success" ng-class= "{'hide-border' : c.options.panel_border!='true'}" >     <div class = "panel-heading" >       <div class = "pull-left panel-button-row" >           <a class = "btn btn-lg btn-primary" ng-class= "{active : data.filter=='active'}" ng-href= "?id={{data.currentPage}}&filter=active" role = "button" > {{::c.options.active_button_label}} </a>           <a class = "btn btn-lg btn-primary" ng-class= "{active : data.filter!='active'}" ng-href= "?id={{data.currentPage}}&filter=inactive" role = "button" ...