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 ServiceNow DECISION TABLES Use decisions tables to help you reach outcomes that depend on multiple factors. In these tables, each factor is a decision input see  https://docs.servicenow.com/bundle/vancouver-application-development/page/administer/decision-table/concept/decision-table.html

 ServiceNow - How to Upgrade How to upgrade Upgrade efficiently

 ServiceNow Get All Fields in a GlideRecord var grAccount = new GlideRecord ( 'x_cls_clear_skye_i_account' ); if ( grAccount . get ( 'sys_id' , '833aeabc1bfbbd10f4b15421604bcb8b' )){ var aFields = grAccount . getFields (); for ( var i = 0 ; i < aFields . size (); i ++) { var glideElement = aFields . get ( i ); if ( glideElement . hasValue ()) { gs . print ( ' ' + glideElement . getName () + '\t' + glideElement ); } } }

 ServiceNow How to Get Instance URL Server Side in Scoped App when running the following in a fix script in scoped application  //--check for prod URL and cancel out var env = gs . getProperty ( 'glide.servlet.uri' ); gs . info ( 'rds_del_account_profile_identity::URL=' + env ); if ( env . indexOf ( 'prod.service-now.com' ) > - 1 ) { gs . info ( 'rds_del_account_profile_identity::Not to be run on prod!!' ); } else { gs . info ( 'rds_del_account_profile_identity::URL is OK' ); } you should be able to view the output of gs.info in the logs

 ServiceNow Set Instance Timezone see  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714577 | Navigate to:  System Properties > Basic Configuration

Does the ServiceNow eBonding Does Require and IntegrationHub Subscription? Apparently not, it is included by default OOTB For a guide, see  https://exalate.com/blog/servicenow-ebonding/

 ServiceNow retrieve a particular service catalog variable by its name and value name (actually the variable sys_id) value var grMTOM = new GlideRecord ( 'sc_item_option' ); var sQuery = 'item_option_new= 818596ea1ba37510af03dce0b24bcbff ^value= test@email.com ' ; grMTOM . addEncodedQuery ( sQuery ); grMTOM . query (); if ( grMTOM . next ()){ gs . print ( grMTOM . sys_id ); gs . print ( grMTOM . value ); }

 ServiceNow SAMPLE REST MESSAGE POST - Service Catalog Cart API - How to Order a Catalog Item on a Remote Instance see  Service Catalog API  > jump to 'order_now' section Using a REST Message - enter the endpoint in this format: https://dev126222.service-now.com/api/sn_sc/servicecatalog/items/ ${sys_id} /order_now use variable substitution to populate the sys id. Note the sys id corresponds to the catalog item. - add the HTTP Headers: - add the HTTP Content: example:  { "sysparm_quantity" : "1" , "sysparm_requested_for" : "ruen.catitem.user" , "variables" :{ "test_variable" : "this is a test 1" , "test_variable_2" : "this is a test 2" } } or here's how you could use variable substitution in the content: { "sysparm_quantity" : "1" , "sysparm_requested_for" : "ruen.catitem.user" , "variables" :{ "test_variabl

 ServiceNow Service Catalog Cart API error Exception While Reading Request if you get this http status 500 error when attempting the Service Catalog API POST operation (for example, order_now) com.glide.rest.domain.ServiceException: Exception while reading request Consider what roles your user might need to authenticate (e.g. rest) and also setting this property to 'allow':  glide.sc.req_for.roles.default Consider adding these to the HTTP Headers of the REST Message: Accept application/json Content-Type application/json

 ServiceNow Service Catalog Cart API error Invalid Quantity value if you get this http status 400 error when attempting the Service Catalog API POST operation (e.g. order_now)  {"error":{"message":"Invalid Quantity value","detail":""},"status":"failure"} this can be resolved by specifying the following in the request body of the REST Message POST content box

 ServiceNow SAMPLE REST MESSAGE   Service Catalog API REST Message:  to query a ServiceNow instance, use a table API type endpoint and variable substitution for the sys id parameter:   endpoint:   https://dev126222.service-now.com/api/now/table/sc_request/${sys_id} ---   Example Script:  var sSYSID = '6eed229047801200e0ef563dbb9a71c2' ; try {     var r = new sn_ws . RESTMessageV2 ( 'RemoteServiceNowInstance' , 'GET_Request_Status' );     r . setStringParameterNoEscape ( 'sys_id' , sSYSID );     var authentication_type = 'basic' ;     var profile_name = '6016d39dc3ef3510311f1c5ce00131f1' ;     //--override authentication profile     //--authentication type ='basic'/ 'oauth2'     r . setAuthenticationProfile ( authentication_type , profile_name );     var response = r . execute ();     var responseBody = response . getBody ();     var httpStatus = response . getStatusCode ();     gs . print ( 'respon

 ServiceNow adding the security_admin role (Vancouver, security admin) first elevate privileges to security_admin, then the role should be available to select on the sys_user you are editing