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Showing posts from April, 2021

Configure activities filter on incident form (including relationship changes option)

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 sys property  glide.ui.incident_activity.fields (note: easiest to configure it via this 'configure available fields' link which updates the property: )   note: to include such things as 'relationship changes', email - see highlighted in bold below: caller_id,resolved_by,resolved_at,close_notes,close_code,comments, *Relations*,*Email*, work_notes,actions_taken

Hi becomes Now Support

 "the times they are a-changing" This is a reminder that on April 11, 2021 at 6:00 PM Pacific Time, Now® Support (formerly known as “HI”) will begin using ServiceNow ID. After the change, you will use your ServiceNow ID to log into Now Support as well as the ServiceNow Store. Please read on for details about the change and action you should take to ensure a smooth transition.   

Twilio - test callout and view logs

Test call back   follow the steps here, within Twilio scoped app in order for the test button to appear select the number to call from, and enter your own number to call out to https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/notify2/task/callback-testing.html   you will then have access to view the logs ( sn_twilio_direct_callback_test table)