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Scriptable service catalog variables - update a variable

 https://docs.servicenow.com/bundle/paris-application-development/page/script/server-scripting/concept/c_ScriptableServiceCatalogVariables.html e.g. back-fill a missing variable var gr = new GlideRecord ( 'sc_req_item' ); gr . addActiveQuery (); gr . addQuery ( 'cat_item' , '8e6430cadbaf9c1011eaa0214b96xxxx' ); //--general request gr . query (); var bUpdate = false ; //bUpdate=true; var iCount = 0 ; while ( gr . next ()) { if ( gr . variables . request_type == '' ) { gs . print ( gr . number ); iCount ++; if ( bUpdate ) { gr . variables . request_type = '38' ; gr . update (); //break; } /*var set = new GlideappVariablePoolQuestionSet(); set.setRequestID(gr.sys_id); set.load(); var vs = set.getFlatQuestions(); for (var i = 0; i < vs.size(); i++) { if (vs.get(i).getLabel() != '' &am

Copy attachments from email when using cart object in inbound action, set target record

 see  https://community.servicenow.com/community?id=community_question&sys_id=d9c73a60db483f8413b5fb24399619bd it seems that you need to get the sys_id of the REQ table GlideSysAttachment . copy ( 'sys_email' ,  sys_email . sys_id ,   'sc_request' ,   rc.sys_id ) ; https://community.servicenow.com/community?id=community_question&sys_id=927007e1db98dbc01dcaf3231f961970 set target to the REQ table sys_email.target_table = "sc_request"; sys_email.instance = rc.sys_id; or RITM table if(rc != undefined){ var gr = new GlideRecord("sc_req_item"); gr.addQuery("request", rc.sys_id); gr.query(); if(gr.next()){ sys_email.target_table = "sc_req_item"; sys_email.instance = gr.sys_id; sys_email.update(); } }

known issue with inherited role removal

 below script can be used as a workaround to tidy up inherited roles which can't be removed which is being caused by the inherited flag being set to true on sys_user_has_role var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , '539be781dbfc5010dde5d8c2f39xxxxx' )){ gs . print ( grUser . name ); var grGrpMem = new GlideRecord ( 'sys_user_has_role' ); grGrpMem . addQuery ( 'user' , grUser . sys_id ); grGrpMem . addQuery ( 'inherited' , true ); grGrpMem . query (); gs . print ( grGrpMem . getRowCount ()); while ( grGrpMem . next ()){ //grGrpMem.autoSysFields(false);//--leave last updated intact //grGrpMem.setWorkflow(false); grGrpMem . inherited = false ; grGrpMem . update (); gs . print ( grGrpMem . sys_id ); grGrpMem . deleteRecord (); } }

Accessing the login page

 this is actually located under system UI> welcome page content https://docs.servicenow.com/bundle/istanbul-platform-user-interface/page/administer/navigation-and-ui/concept/c_WelcomePageContent.html?title=Welcome_Page_Content#gsc.tab=0 

Setting stages in request item workflows

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 go to the workflow properties> stages tab 

Group tasks widget in Service Portal

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  widget takes you back into classic UI view when the task number is clicked. Lists all ticket types assigned to the group the logged in user belongs to script - HTML <div class = "panel panel-default" > <div class = "panel-heading clearfix" > <div class = "pull-right" > <a class = "btn btn-default btn-sm" ng-click = "showFilters = !showFilters" ><i class = "fa fa-filter" ></i></a> </div> <div class = "panel-title" > My Groups Tasks </div> </div> <div class = "panel-body" ng-show = "showFilters" > <form class = "form-inline" > <div class = "form-group" > <label for = "textSearch" > Search </label> <input id = "textSearch" class = "form-control" type = "text"