ServiceNow Blog

 "the times they are a-changing" This is a reminder that on April 11, 2021 at 6:00 PM Pacific Time, Now® Support (formerly known as “HI”) will begin using ServiceNow ID. After the change, you will use your ServiceNow ID to log into Now Support as well as the ServiceNow Store. Please read on for details about the change and action you should take to ensure a smooth transition.   

Test call back   follow the steps here, within Twilio scoped app in order for the test button to appear select the number to call from, and enter your own number to call out to https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/notify2/task/callback-testing.html   you will then have access to view the logs ( sn_twilio_direct_callback_test table)

  https://developer.servicenow.com/connect.do#!/share/contents/9650888_ui16_developer_patch?v=2.5&t=PRODUCT_DETAILS

 Note: possible on the production instance only as this info is not copied down to lower environments during a clone see  Subscription Management | ServiceNow Docs

Must include a groupby clause in order for the getValue (or getDisplayValue() on a reference field) to work var REQsysid = '3eac6cbddb75a81081fb49a23996xxxx' ; var agg = new GlideAggregate ( 'sc_req_item' ); agg . addQuery ( 'request' , REQsysid ); agg . addAggregate ( "COUNT" ); agg . groupBy ( 'short_description' ); agg . query (); var answer = 0 ; while ( agg . next ()) { gs . print ( agg . getAggregate ( "COUNT" )); gs . print ( 'SD:' + agg . short_description . getValue () ); }

 GetRowCount is not best practice, instead use GlideAggregate see  getrowcount example: var agg = new GlideAggregate ( 'sc_req_item' ); agg . addQuery ( 'request' , '3eac6cbddb75a81081fb49a2399xxxxx' ); agg . addAggregate ( "COUNT" ); agg . query (); if ( agg . next ()) { var answer = agg . getAggregate ( "COUNT" ); gs . print ( answer ); }