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 ServiceNow AJAX Client Script Include not working for user with no roles reproducible when impersonating that user solution: include this snippet in the client callable script include  isPublic: function() {         return true;     },   otherwise you may get a javascript error in browser console message and the AJAX function call will return null

ServiceNow select a user role on this client callable script include see  https://www.servicenow.com/community/now-platform-articles/privacy-on-client-callable-script-includes-instance-security/ta-p/2386648 https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/security/reference/privacy-on-client-callable-script-includes.html f needed, you can change the privacy setting for an individual client-callable script include by adding the  isPublic()  function. The  isPublic()  setting takes precedence over the  glide.script.ccsi.ispublic property . For example, if you set  isPublic()  to true in an individual script, it makes it public, which overrides the  glide.script.ccsi.ispublic  property that makes all other client-callable script includes private isPublic:function(){return[true/false];}, https://docs.servicenow.com/bundle/utah-platform-security/page/administer/security/reference/privacy-on-client-callable-script...

ServiceNow GlideAjax: 4 approaches (single value, multiple values) single return value multi return values multi return values using ARRAY object multi return values using JSON object   CLIENT SCRIPT   function onLoad () {     //--uncomment just one of below to test     //ajax1();     //ajax2();     //ajax3();     ajax4 (); } function ajax1 () {     var ga = new GlideAjax ( 'rds_testajax' );     ga . addParam ( 'sysparm_name' , 'getUserDetails_singleVal' );     ga . getXMLAnswer ( function ( answer ) {         alert ( 'AJAX CALL 1' );         alert ( 'AJAX SINGLE VAL return: ' + answer );     }); } function ajax2 () {     var ga2 = new GlideAjax ( 'rds_testajax' );     ga2 . addParam ( 'sysparm_name' , 'getUserDetails_multiVals' );     ga2 . getXML ( function ( serverResponse ) {       ...

ServiceNow Build up a JSON return object  function getResult(){ var oResult = { "ProblemID" : "" , "PID" : "" }; oResult . ProblemID = "a string" ; oResult . PID = "b string" ; return oResult ; } var res= getResult(); gs.print(res.ProblemID);  

AJAX call example 1a: return multiple values (Using JSON)  alternative approach to returning multi values on Ajax call client script try { if ( newValue == '' ) { return ; } var ga = new GlideAjax ( 'UserClientScriptUtil' ); ga . addParam ( 'sysparm_name' , 'getUserDetails' ); ga . addParam ( 'sysparm_user_sysid' , g_form . getValue ( 'Requested_for' )); ga . getXML ( function processdata ( response ) { var answer = response . responseXML . documentElement . getAttribute ( "answer" ); if ( answer ) { answer = JSON . parse ( answer ); g_form . setValue ( 'Email_Address' , answer . displayEmail ); g_form . setValue ( 'phone_number' , answer . phone ); g_form . setValue ( 'department_details' , an...