Skip to main content

ServiceNow UI

Process flow formatter








System UI > Process Flow

https://docs.servicenow.com/bundle/istanbul-platform-administration/page/administer/form-administration/reference/r_ProcessFlowFormatter.html


Reference Qualifiers


service catalog variables

change the display columns for searching in reference fields

use the following - columns desired highlighted in yellow:
ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user_name;email,ref_ac_columns_search=true,ref_ac_display_value=false


Then becomes searchable on the additional columns:



As Per:

https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/reference/variable-attributes.html#d483703e253

https://docs.servicenow.com/bundle/istanbul-platform-administration/page/administer/field-administration/task/t_RemoveTheDisplayValueColumn.html

Comments

  1. If wanting to use a GlideRecord to query() a field that has attributes. How would you go about retrieving the value of the 2nd column. So you have this
    `ref_ac_columns=user_name;email,` how would you query for the value of `email` using GlideRecord?

    ReplyDelete
  2. perhaps using a split on the ';' ?

    ReplyDelete
  3. This comment has been removed by the author.

    ReplyDelete
  4. Good Content Post of Servicenow Ui Sir Thank U So Much

    ReplyDelete

Post a Comment

Popular posts from this blog

Get URL Parameter - server side script (portal or classic UI)

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }

ServiceNow timeout settings for virtual agent chat

  After connecting to live agent User is connected to live agent and not responding to live agent chat or distracted. The below properties controls the timeout settings, the OOB settings for reminder is [180 sec] and for cancelling the chat is [360 sec]. The job is default configured to 2 min so I believe no tweaking is required here.  Property -   com.glide.cs.idle_chat_reminder_timeout                  com.glide.cs.idle_chat_cancel_timeout Scheduled job   - Idle Chat Timer Task   https://community.servicenow.com/community?id=community_article&sys_id=1453b03bdbaad0109e691ea668961929   (ServiceNow ) 

ServiceNow check for null or nil or empty (or not)

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g.  var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord  addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ())  option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){...