ServiceNow Blog

 After a pause of around 10 years, I am now using a MAC again!! If like me you initially find using a mac a bit perplexing, below are some functions I found helpful mission control all open windows: scroll up on touchpad with 3-4 fingers Ctrl-up arrow : all open windows Ctrl-up arrow : all open windows of same type (e.g. word documents) shift-command-4   take a screenshot shift-command-3 (FYI if you are using snagit and experiencing difficulties pulling a screenshot into word, you can save the snagit file as a photo using dropdown arrow in the top right next to 'share link' and then pull it into word from insert photo) command B / command Z / command S - set font to bold / undo last action / save - similar to ctrl- on windows control-down arrow  when clicked when you have file explorer open for example, shows how many similar windows you have open enabling you to close them shift-enter carriage return note for carriage return in excel use option-enter option-command-M m...

 I've found this can be a bit of a pain to do! if at any stage you get stuck, you. an raise a support case via the ServiceNow training site here example of how they helped me: Thank you for contacting the Now Learning team. Your accounts have been merged. NowLearning account ryyy.yyy@yyyyy.co.uk has been de-activated and all the learning history has been transferred to NowLearning account ryyy.yyy@yyyyy.com. Webassessor account's ID has also been linked to this nowlearning account ryyy.yyy@yyyyy.com Happy Learning ahead! I am moving this ticket to resolved state. Your ticket will be resolved but remains open for the next five calendar days in case you are still experiencing an issue. Please respond to this case within the next five calendar days if we can be of further assistance. Moving the certs yourself Basically, in order to move the cert you can do this from the partner portal profile as per the following ServiceNow video  https://partnerportal.service-now.com/kb?sys_kb_...

 see my linkedIn PARTNERS/VENDORS Clear Skye (current) - they are awesome Methods Virtual Clarity (now DXC ) HCL Focus Group Europe (now Accenture ) Mozaic (I have also worked alongside ServiceNow, Dynatrace, HP, Wipro and TCS amongst others) CLIENTS/CUSTOMERS Helped out with ServiceNow with the following companies: Government Legal Department (UK Government) Homes England (UK Government) HMCTS (UK Government) Ministry of Justice (UK Government) Pearson UBS Deutsche Bank Credit Suisse London Stock Exchange Mitchells and Butlers Gatwick Airport National Grid (UK) Nokia (UK and Finland) PNC Bank (UK and USA) RWE (N-Power) Standard Life Learn Direct Severn Trent Water (in my previous life prior to ServiceNow I worked for Dept of Educaion (UK Gov) for 1.5 years, and Santander Bank for 11 years)

ServiceNow how to access audit history of a record with the read only sys admin role  try this: https://<instance>.service-now.com/sys_history_line_list.do?sysparm_query=set%3D 077efa761ba995501af721f0b24bcb79 &sysparm_first_row=1&sysparm_view= where highlighted is the sys id of the ticket may not work with older records where there appears to be an archive element, so may be best to follow the steps outlined here to open up the view history feature to a non-admin role on a non-read-only account:   History List (servicenow.com) (ServiceNow )