Order Guides in Service Portal

tip:

use cascade variables with variable names matching the catalog item variables rather than variable mappings from rule base entries, which doesn't seem to work too well in the portal

Comments

ServiceNow check for null or nil or empty (or not)

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ()) option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){...

insert line break in gs.addInfoMessage

insert line break in gs.addInfoMessage //--<br/> rather than \r\n (\r\n\ works in work_notes) var sMsg = 'line 1<br/>' ; sMsg = sMsg + 'line 2<br/>' ; sMsg = sMsg + 'line 3' ; gs . addInfoMessage ( sMsg ); //--seems to do the trick!

Code a pause/wait - gs.sleep or gs.wait alternative, pause script for specified seconds (timer)

Code a pause/wait - gs.sleep / gs.wait alternative, pause script for specified seconds (timer) e.g. 10 seconds: do_sleep ( 10000 ); function do_sleep ( milliseconds ) { var start = new Date (). getTime (); for ( var i = 0 ; i < 1e7 ; i ++) { if (( new Date (). getTime () - start ) > milliseconds ){ gs . print ( 'waking up!' ); break ; } } }

ServiceNow Blog

Search This Blog