Skip to main content

Service Catalog: change a catalog variable label part 2: service portal friendly version!

Ok, so here's a quick and easy solution, that will work in both standard service catalog AND service portal view (a neater solution could be coded that checks if 'I am in Service Portal' based on the url parameters for example, but below seems to do the trick):


function onLoad() {
    //shared functions for form load
   
    //--this bit doesn't work in service portal!
    var newLabelText='Select site';
    try{
       
        var labelElement = $('label_' + g_form.getControl('requested_for').id);
        labelElement.select('.sn-tooltip-basic').each(function(elmt) {
            elmt.innerHTML = newLabelText;
        });
    }catch (err){
        //--will drop down to here in service portal, just allow the code to continue...
    }
    //--this bit doesn't work in standard servicenow!
    if (g_form.getLabelOf('requested_for')=='Requested for'){
        g_form.setLabelOf('requested_for',newLabelText); //--service portal friendly
    }
}

(courtesy of https://www.servicenowguru.com/system-ui/ui-scripts-system-ui/modifying-label-form-fields-client-scripts/ )

Comments

Popular posts from this blog

ServiceNow check for null or nil or empty (or not)

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g.  var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord  addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ())  option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){

Service Catalog: variable advanced reference qualifiers

Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. variable name to apply ref qual filter : retail_equipment variable reference qualifier (on cmdb table ): javascript : new  refqual_functions (). lostStolen_getAssignedCIs (); client-callable script include ( refqual_functions)  function : lostStolen_getAssignedCIs : function (){         //--called from variable set client script, for lost/stolen request (service catalog)     gs . log ( current . variables . requested_for , 'retail_lostStolen_getAssignedCIs' );         return ( 'install_statusNOT IN8,7^owned_by=' + current . variables . requested_for );             //owned_by=1269b79937f1060041c5616043990e41^install_statusNOT IN8,7            },

Get URL Parameter - server side script (portal or classic UI)

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }