OK, so figured out the solution to below problem
as per https://docs.servicenow.com/bundle/istanbul-performance-analytics-and-reporting/page/use/dashboards/task/t_ControlAccessToADashboard.html
navigate to self-service>dashboards>edit the dashboard>click the cog>click modify. Note that both the 'restrict to roles' AND 'requires roles' seems to affect the access permissions
-------------------------------------------------------
User has the role itil / asset, but gets the following error when navigating to cmdb dashboard> CMDB View
but gets the following error:
"You do not have access to any dashboards. For more information, contact your system administrator."
when the fix suggested at https://hi.service-now.com/kb_view.do?sysparm_article=KB0639476
is applied, the error text changes to:
"Sorry! The CMDB Dashboard - CMDB View dashboard hasn't been shared with you"
the online documentation seems to suggest that itil or asset roles are all that is needed, and I have an example of another user with similar roles who does not get the error messages. I can't quite figure out where to configure the access
watch this space, ticket raised with ServiceNow to understand this better > actually closed this once I figured out the solution myself!
as per https://docs.servicenow.com/bundle/istanbul-performance-analytics-and-reporting/page/use/dashboards/task/t_ControlAccessToADashboard.html
navigate to self-service>dashboards>edit the dashboard>click the cog>click modify. Note that both the 'restrict to roles' AND 'requires roles' seems to affect the access permissions
-------------------------------------------------------
User has the role itil / asset, but gets the following error when navigating to cmdb dashboard> CMDB View
but gets the following error:
"You do not have access to any dashboards. For more information, contact your system administrator."
when the fix suggested at https://hi.service-now.com/kb_view.do?sysparm_article=KB0639476
is applied, the error text changes to:
"Sorry! The CMDB Dashboard - CMDB View dashboard hasn't been shared with you"
the online documentation seems to suggest that itil or asset roles are all that is needed, and I have an example of another user with similar roles who does not get the error messages. I can't quite figure out where to configure the access
watch this space, ticket raised with ServiceNow to understand this better > actually closed this once I figured out the solution myself!
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