Skip to main content

Access issues - CMDB Dashboard

OK, so figured out the solution to below problem
as per

navigate to self-service>dashboards>edit the dashboard>click the cog>click modify. Note that both the 'restrict to roles' AND 'requires roles' seems to affect the access permissions


User has the role itil / asset, but gets the following error when navigating to cmdb dashboard> CMDB View

but gets the following error:
"You do not have access to any dashboards. For more information, contact your system administrator."

when the fix suggested at
is applied, the error text changes to:
"Sorry! The CMDB Dashboard - CMDB View dashboard hasn't been shared with you"

the online documentation seems to suggest that itil or asset roles are all that is needed, and I have an example of another user with similar roles who does not get the error messages. I can't quite figure out where to configure the access

watch this space, ticket raised with ServiceNow to understand this better > actually closed this once I figured out the solution myself!


  1. clearly, It is an engaging article for us which you have provided here about Customer portal reports Jira This is a great resource to enhance knowledge about it. Thank you

  2. I am impressed with your work and skills visit also cloud computing houston tx .


Post a Comment

Popular posts from this blog

Get URL Parameter - server side script (portal or classic UI)

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }

URL link in addInfoMessage

var ga=new GlideAjax('gld_HR_ajax'); ga.addParam('sysparm_name', 'checkEmployeeNumber_hrProfile'); ga.addParam('sysparm_hrprofilenumber', g_form.getValue('number')); ga.addParam('sysparm_employeenumber', newValue); ga.getXMLAnswer(function(answer) { if (answer!='undefined' && answer!=''){ var navURL="<a style='text-decoration:underline;color:blue'" + answer + ">" + answer + "</a><img width='3' src='images/s.gif'/>"; var sMsg='The employee number entered already exists on another HR Profile ' + navURL; //alert(sMsg); g_form.showErrorBox('employee_number', 'error - please check'); g_form.addInfoMessage(sMsg); } });