Skip to main content

widget: prod changes


 
HTML
___________________________


<!--span option:-->

<h1>ServiceNow Production Changes</h1>
<h2>Listed in order of most recent</h2>
<h3>{{c.numberOfTickets}} change requests</h3>
<div style="border: 2px solid black">
 

<div ng-repeat="item in c.chgsList" ng-class="'color' + ($index % 2)">
  <span><b><a href="change_request.do?sysparm_query=number={{item.number}}">{{item.number}}</a></b></span><span>{{item.short_description}}</span><span> (deployed on: {{item.start_date}})</span>
   <span class="formattxt">{{item.description}}</span>
  <br/><br/>
</div>

</div>
 
  <!--table option:--><!--
<div class="chgwrap" >

  <h1>ServiceNow Production Changes</h1>
  <h2>Listed in order of most recent</h2>
 
  <table class='chg'>
 
     
  <tr ng-repeat="item in c.chgsList" ng-class="'color' + ($index % 2)">
    <td class='chg'>
     <a href="change_request.do?sysparm_query=number={{item.number}}">{{item.number}}</a>{{item.short_description}}</b>
     </td>
       <td class='chg2'><div style="width: 800px">
      {{item.description}}</div>
     </td>
  </tr>
 
  </table>
 </div> -->

___________________________
CSS
___________________________


//**SPAN OPTION CSS**
div.color0 {
 background-color: #cfe0e8;
 border: solid thin;
}
div.color1 {
 background-color: #daebe8;
 border: solid thin;
}
span.formattxt{
  white-space: pre; /* whitespace style deals with \n and converts to <br>*/
  white-space:pre-wrap;
  white-space:-moz-pre-wrap;
  white-space:-pre-wrap;
  white-space:-o-pre-wrap;
  word-wrap:break-word
}

//**TABLE OPTION CSS**
/*tr.color0 {
 background-color: #cfe0e8;
 border: solid thin;
}
tr.color1 {

 background-color: #daebe8;
 border: solid thin;
}
div.chgwrap {
  width: 80%;
}
table.chg{
 width: 80%;
 border: 2px solid black;
}
td.chg {
 vertical-align:top;
  padding-top: 20px;
 border: solid thin;

}
td.chg2 {
vertical-align:top
border: solid thin;
white-space: pre; // whitespace style deals with \n and converts to <br>
white-space:pre-wrap;
white-space:-moz-pre-wrap;
white-space:-pre-wrap;
white-space:-o-pre-wrap;
word-wrap:break-word
}*/



___________________________
client script
___________________________


function($scope) {
  /* widget controller */
  var c = this;
populateSNChgList(c);
//--credits:
//https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/adv-widget-tutorial.html
  //https://stackoverflow.com/questions/12179455/how-to-assign-alternate-class-to-rows-in-angular-js
//https://stackoverflow.com/questions/13964735/angularjs-newline-filter-with-no-other-html
}

populateSNChgList = function(c) {
        //console.log("message", 'run the op');

          c.server.get({
            action: "get_chgs",
            msg : "Checking for ServiceNow changes..."
           
          }).then(function(r){
            c.chgsList=r.data.chgsList;
          });
}

___________________________
server script
___________________________

(function() {
  /* populate the 'data' object */
  /* e.g., data.table = $sp.getValue('table'); */
    data.chgsList=[];
  data.chgsListCount=0;
  //data.chgsList='';
    if (input && input.action === "get_chgs"){
  data.chgsList=getSNChgs();
  data.chgsListCount=data.chgsList.length;
}


function getSNChgs(){
  var lnBrk='\n';
  var results=[];
    var gr= new GlideRecord('change_request');
    gr.addQuery('cmdb_ci=57c1157f4f02d200b98034828110c70d^ORshort_descriptionLIKEServiceNow');//--ServiceNow
gr.addQuery('state','3');
gr.orderByDesc('number');
    gr.query();

    while(gr.next()){
var chgTicket={};
  var stDate=gr.start_date.split(' ');
//chgTicket.title=gr.number + ' - Change Title: ' + gr.short_description + '; deployment date: ' + stDate[0];
  $sp.getRecordDisplayValues(chgTicket, gr, 'number,short_description,sys_id,start_date');
var sDesc=lnBrk+'Change description: ' + lnBrk + gr.description;
chgTicket.description= sDesc;
  results.push(chgTicket);
     }
   return results;
}

})();

Comments

Popular posts from this blog

ServiceNow timeout settings for virtual agent chat

  After connecting to live agent User is connected to live agent and not responding to live agent chat or distracted. The below properties controls the timeout settings, the OOB settings for reminder is [180 sec] and for cancelling the chat is [360 sec]. The job is default configured to 2 min so I believe no tweaking is required here.  Property -   com.glide.cs.idle_chat_reminder_timeout                  com.glide.cs.idle_chat_cancel_timeout Scheduled job   - Idle Chat Timer Task   https://community.servicenow.com/community?id=community_article&sys_id=1453b03bdbaad0109e691ea668961929   (ServiceNow ) 

ServiceNow check for null or nil or empty (or not)

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g.  var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord  addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ())  option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){...