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Walk-up experience - some appointment slots disappearing

We eventually discovered this:

"This issue is happening because you have a 24/7 schedule with a 0.5 appointment window, which creates a lot of available appointment slots. 
However, there is an appointment booking property [sys_properties] called 'sn_apptmnt_booking.max_appointments_returned' which limits the number of appointment slots available. The property has a default value of 100. This explains why the location queue is limiting the available slots in the schedule. 

The workaround is to simply increase the value of sys_property 'sn_apptmnt_booking.max_appointments_returned'. 
Something like 1000 should do the trick


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