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Catalog item: click here to download attachment link

add the following sample HTML to the description field on the catalog item - first add the attachment to the catalog item itself and then locate its sys_id in the sys_attachments table:


Please <a title="click here" href="/sys_attachment.do?sys_id=188607e81bb15090b37e997e0d4bxxxx" target="_blank" rel="noopener noreferrer nofollow">click here</a></span><span style="color: #455464; font-family: SourceSansPro, 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 12px;"> to download and complete the file</span></p>

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