Modify the preview fields on reference field - pull in class field ("i" icon)
configuration item field> go to the classes by their table
https:/<>.service-now.com/cmdb_ci_win_server.do?sysparm_view=sys_popup
edit the form to pull in the desired fields, e.g. class (class maybe not the best example as this displays at the top of the popup but illustrates the point!)
sys user> https:/<>.service-now.com/sys_user.do?sysparm_view=sys_popup
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