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ServiceNow replace create request from incident form with version that goes via portal

ServiceNow replace create request from incident form with version that goes via portal

new ui action code (rename the ootb create request with sysid 50317d860a0a0b4b00857807b0815bb2 to inactive and set active=false, and take a copy of it with below custom script)

client=true

onclick=redirectoportal_catalog()

action name=update_inc

//Update saves incidents before going to the catalog homepage function redirectoportal_catalog() { var res = confirm('If you wish to proceed with raising an RITM linked to this incident, please complete the action by submitting the service request. The service catalogue will load in a new window'); if (res) { var url = "he?id=sc_category"; //gs.addInfoMessage(url); window.open(url, '_blank'); gsftSubmit(null, g_form.getFormElement(), 'update_inc'); } } if (typeof window == 'undefined') redirect_portal(); function redirect_portal() { //gs.addInfoMessage('SAVING...' + current.number); var session = gs.getSession(); session.putClientData('incidentsysid', current.sys_id); session.putClientData('incidentnumber', current.number); //var clientData = session.getClientData('heincidentsysid'); //gs.addInfoMessage(clientData); current.update(); }


business rule code

run on insert

(function executeRule(current, previous /*null when async*/ ) { //--this business rule is invoked when the customised 'create request' UI action is clicked and the user has been re-routed via portal //--author: Ruen D Smith, (Oct2020) try { var session = gs.getSession(); var clientData = session.getClientData('incidentsysid').toString(); var clientData2=session.getClientData('incidentnumber').toString(); if (!gs.nil(clientData)) { current.parent = clientData.toString(); gs.log(clientData2+';'+clientData+';'+current.number, 'busRule: relate INC to REQ - GetSession'); session.clearClientData('incidentsysid'); session.clearClientData('incidentnumber'); } } catch (ex) { } })(current, previous);

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