if necessary, personalise the form and add in work notes
then code an update business rule on sc_task (after update ideally; may need to be before update depending on the rules running on RITM):
(function executeRule(current, previous /*null when async*/ ) {
if (!gs.nil(current.work_notes)) {
var grRITM = new GlideRecord('sc_req_item');
if (grRITM.get('sys_id', current.request_item)){
grRITM.work_notes = 'Work notes update on task ' + current.number + ': ' + current.work_notes;
grRITM.update();
}
}
})(current, previous);
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