Skip to main content

GlideModal with UI Page: add a worknote / escalate RITM (called via UI Action)

UI Action

var title = getMessage('Enter New Work Note'); var gm = new GlideModal('add_work_note'); // UI Page gm.setTitle(title); gm.setPreference("sysparm_target_table", "sc_req_item"); //--add whatever table gm.setPreference("sysparm_target_sys_id", g_form.getUniqueValue()); gm.render();





UI Page



HTML

<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <g:ui_form> <div class="form-group"> <input type="hidden" name="target_table" id="target_table" value="${RP.getWindowProperties().get('sysparm_target_table')}"/> <input type="hidden" name="target_sys_id" id="target_sys_id" value="${RP.getWindowProperties().get('sysparm_target_sys_id')}"/> <input type="hidden" id="cancelled" name="cancelled" value="false"/> <textarea id="new_work_note" name="new_work_note" class="form-control"></textarea> </div> <g:dialog_buttons_ok_cancel ok="return onSubmit();" cancel="return onCancel();" /> </g:ui_form> </j:jelly>








Client script

function onCancel() { var c = gel('cancelled'); c.value = "true"; GlideDialogWindow.get().destroy(); return false; } function onSubmit() { var work_note = gel("new_work_note").value; if (work_note != "") return true; }







Server Processing script

if (cancelled == "false") { var taskRecord = new GlideRecord(target_table); if (taskRecord.get(target_sys_id)) { taskRecord.work_notes = 'RITM escalated: ' + new_work_note; //--escalate tasks var grTasks = new GlideRecord('sc_task'); grTasks.addActiveQuery(); grTasks.addQuery('request_item', target_sys_id); grTasks.query(); if (grTasks.getRowCount() > 0) { taskRecord.u_escalation_count = taskRecord.u_escalation_count + 1; taskRecord.update(); while (grTasks.next()) { //--check if task assignment group has group email, or send to members gs.addInfoMessage('escalating task ' + grTasks.number + ' to group: ' + grTasks.assignment_group.getDisplayValue()); gs.eventQueue('ritm.escalate', grTasks, '', ''); } } } } var urlOnStack = target_table + ".do?sys_id=" + target_sys_id; response.sendRedirect(urlOnStack);

Comments

Popular posts from this blog

URL link in addInfoMessage

var ga=new GlideAjax('gld_HR_ajax'); ga.addParam('sysparm_name', 'checkEmployeeNumber_hrProfile'); ga.addParam('sysparm_hrprofilenumber', g_form.getValue('number')); ga.addParam('sysparm_employeenumber', newValue); ga.getXMLAnswer(function(answer) { if (answer!='undefined' && answer!=''){ var navURL="<a style='text-decoration:underline;color:blue' href=hr_profile.do?sysparm_query=number=" + answer + ">" + answer + "</a><img width='3' src='images/s.gif'/>"; var sMsg='The employee number entered already exists on another HR Profile ' + navURL; //alert(sMsg); g_form.showErrorBox('employee_number', 'error - please check'); g_form.addInfoMessage(sMsg); } });

GlideRecord setValue

setValue(String name, Object value) Sets the specified field to the specified value. Normally a script would do a direct assignment, for example,  gr.category = value . However, if in a script the element name is a variable, then  gr.setValue(elementName, value)  can be used. When setting a value, ensure the data type of the field matches the data type of the value you enter. This method cannot be used on journal fields. If the value parameter is null, the record is not updated, and an error is not thrown https://developer.servicenow.com/app.do#!/api_doc?v=madrid&id=r_GlideRecord-setValue_String_Object