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UI Action combined client / server



function escalateItem() { var res=confirm('Do you wish to escalate this RITM? This will send a notification to the fulfilment groups that the tasks are assigned to'); if (res){ gsftSubmit(null, g_form.getFormElement(), 'escalate_Item'); } }

if (typeof window == 'undefined') escalate_Item(); function escalate_Item() { var grTasks = new GlideRecord('sc_task'); grTasks.addActiveQuery(); grTasks.addQuery('request_item', current.sys_id); grTasks.query(); if (grTasks.getRowCount() > 0) { current.u_escalation_count += 1; current.update(); while ( { gs.addInfoMessage('escalating task ' + grTasks.number + ' to group: ' + grTasks.assignment_group.getDisplayValue()); gs.eventQueue('ritm.escalate', grTasks, '', ''); } } }


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URL link in addInfoMessage

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GlideRecord setValue

setValue(String name, Object value) Sets the specified field to the specified value. Normally a script would do a direct assignment, for example,  gr.category = value . However, if in a script the element name is a variable, then  gr.setValue(elementName, value)  can be used. When setting a value, ensure the data type of the field matches the data type of the value you enter. This method cannot be used on journal fields. If the value parameter is null, the record is not updated, and an error is not thrown!/api_doc?v=madrid&id=r_GlideRecord-setValue_String_Object