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UI Action combined client / server

 





script:

function escalateItem() { var res=confirm('Do you wish to escalate this RITM? This will send a notification to the fulfilment groups that the tasks are assigned to'); if (res){ gsftSubmit(null, g_form.getFormElement(), 'escalate_Item'); } }


if (typeof window == 'undefined') escalate_Item(); function escalate_Item() { var grTasks = new GlideRecord('sc_task'); grTasks.addActiveQuery(); grTasks.addQuery('request_item', current.sys_id); grTasks.query(); if (grTasks.getRowCount() > 0) { current.u_escalation_count += 1; current.update(); while (grTasks.next()) { gs.addInfoMessage('escalating task ' + grTasks.number + ' to group: ' + grTasks.assignment_group.getDisplayValue()); gs.eventQueue('ritm.escalate', grTasks, '', ''); } } }

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