Create a list of external urls as a related list on a ticket

 step 1: create a table extending DL [dl_matcher] table:

step 2: populate the table with data per ticket:

step 3: create the relationship [sys_relationship] between task <> url table:

(function refineQuery(current, parent) { current.addQuery('u_ticket_reference',parent.sys_id); current.addQuery('active',true); })(current, parent);

step 4: pull the related list onto the incident (setting the active flag to false will hide the entry):

optionally change it to an embedded list ( )


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