Skip to main content

Create a list of external urls as a related list on a ticket

Create a list of external urls as a related list on a ticket

 

step 1: create a table extending DL [dl_matcher] table:


step 2: populate the table with data per ticket:



step 3: create the relationship [sys_relationship] between task <> url table:




(function refineQuery(current, parent) { current.addQuery('u_ticket_reference',parent.sys_id); current.addQuery('active',true); })(current, parent);







step 4: pull the related list onto the incident (setting the active flag to false will hide the entry):




optionally change it to an embedded list (https://docs.servicenow.com/bundle/quebec-platform-user-interface/page/use/using-forms/concept/c_EmbeddedLists.html )


Comments

Popular posts from this blog

Get URL Parameter - server side script (portal or classic UI)

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }

URL link in addInfoMessage

var ga=new GlideAjax('gld_HR_ajax'); ga.addParam('sysparm_name', 'checkEmployeeNumber_hrProfile'); ga.addParam('sysparm_hrprofilenumber', g_form.getValue('number')); ga.addParam('sysparm_employeenumber', newValue); ga.getXMLAnswer(function(answer) { if (answer!='undefined' && answer!=''){ var navURL="<a style='text-decoration:underline;color:blue' href=hr_profile.do?sysparm_query=number=" + answer + ">" + answer + "</a><img width='3' src='images/s.gif'/>"; var sMsg='The employee number entered already exists on another HR Profile ' + navURL; //alert(sMsg); g_form.showErrorBox('employee_number', 'error - please check'); g_form.addInfoMessage(sMsg); } });