Skip to main content

What's new in now platform and upgrades - summary (from Knowledge 2021)

 -AI Search Capability (enabled on new portals, mobile apps etc)

much faster than previous ServiceNow search engine

   out of the box for new, easily retro-fitted into older apps

   automatic spellcheck will fix search typos

   can auto correct based on your org

contextual awareness to return most relevant info (e.g. 

     it knows when you are searching from a mobile device and

     returns the mobile knowledge article at the top of the list)

-Virtual Agent enhancements (chat bot)

improve end user experience

  deflect incidents

  free up human agent bandwidth

-Developer enhancements

source control support 

  script tracer - new debugging feature

  external integrations for CI/CD on Azure pipelines, Jenkins, Github, Github actions


upgrade to every release where possible. Need to upgrade if we have

N-1 entitlement

    upgrade center

    automated test framework (ATF)

    jumpstart your upgrade: best practice, work with a remote support agent. Can get temporaty


    remote administration service: remote assistance using pre-purchased support hours

    Both above part of customer success package


Popular posts from this blog

URL link in addInfoMessage

var ga=new GlideAjax('gld_HR_ajax'); ga.addParam('sysparm_name', 'checkEmployeeNumber_hrProfile'); ga.addParam('sysparm_hrprofilenumber', g_form.getValue('number')); ga.addParam('sysparm_employeenumber', newValue); ga.getXMLAnswer(function(answer) { if (answer!='undefined' && answer!=''){ var navURL="<a style='text-decoration:underline;color:blue'" + answer + ">" + answer + "</a><img width='3' src='images/s.gif'/>"; var sMsg='The employee number entered already exists on another HR Profile ' + navURL; //alert(sMsg); g_form.showErrorBox('employee_number', 'error - please check'); g_form.addInfoMessage(sMsg); } });

GlideRecord setValue

setValue(String name, Object value) Sets the specified field to the specified value. Normally a script would do a direct assignment, for example,  gr.category = value . However, if in a script the element name is a variable, then  gr.setValue(elementName, value)  can be used. When setting a value, ensure the data type of the field matches the data type of the value you enter. This method cannot be used on journal fields. If the value parameter is null, the record is not updated, and an error is not thrown!/api_doc?v=madrid&id=r_GlideRecord-setValue_String_Object