-AI Search Capability (enabled on new portals, mobile apps etc)
much faster than previous ServiceNow search engine
out of the box for new, easily retro-fitted into older apps
automatic spellcheck will fix search typos
can auto correct based on your org
contextual awareness to return most relevant info (e.g.
it knows when you are searching from a mobile device and
returns the mobile knowledge article at the top of the list)
-Virtual Agent enhancements (chat bot)
improve end user experience
deflect incidents
free up human agent bandwidth
-Developer enhancements
source control support
script tracer - new debugging feature
external integrations for CI/CD on Azure pipelines, Jenkins, Github, Github actions
UPGRADE TO QUEBEC:
upgrade to every release where possible. Need to upgrade if we have
N-1 entitlement
upgrade center
automated test framework (ATF)
jumpstart your upgrade: best practice, work with a remote support agent. Can get temporaty
instance
remote administration service: remote assistance using pre-purchased support hours
Both above part of customer success package
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