What module does the incident "on hold reason" field come with?

 plugin comes as standard for later versions but in case it's missing...

'sys_dictionary_incident_hold_reason' comes from the 'com.snc.incident_management' plugin

“Incident Management — Core” which needs installing via a KB documented here:

https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/incident-management/task/activate-incident-management-core-plugin.html

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