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ServiceNow Increase impact urgency (and hence priority) each time an event action is called

 if (!incident.next()) {
  incident.newRecord();
  incident.short_description = summary;
  incident.impact = 3;
  incident.urgency = 3;
  incident.assignment_group = ''; // Your integration team here;
} else {
  // Increase impact and urgency each time the event action is called
  incident.impact = (+incident.impact - 1) < 1 ? 1 : +incident.impact - 1;
  incident.urgency = (+incident.urgency - 1) < 1 ? 1 : +incident.urgency - 1;
}


(ServiceNow )

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