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ServiceNow Event management: why the additional info box is not showing on the event rule

 see

https://community.servicenow.com/community?id=community_question&sys_id=4ac2797fdb41af00a39a0b55ca9619f8

 

How I resolved it:

go to the event> click the ui action 'create event rule'

it seems that the additional info tags are then picked up, perhaps older out of the box event rules do not work with this


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