go to the variable> permission tab

masked variables:

see https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0681163

other ideas:

Push sensitive variables into a single multi-line variable on submit of the cat item

Example onsubmit client script:

function onSubmit() {

//Type appropriate comment here, and begin script below

var sVars = g_form.getValue('test_variable_1') + '\n' + g_form.getValue('test_variable_2');

g_form.setValue('sensitive_data', sVars);

g_form.setMandatory('test_variable_1', false);

g_form.setMandatory('test_variable_2', false);

g_form.setValue('test_variable_1', '');

g_form.setValue('test_variable_2', '');

}

Use display business rule with g_scratchpad to determine visibility

Business rule

(function executeRule(current, previous /*null when async*/) {

// Add your code here

var reqFor=current.requested_for;

var opBy=current.opened_by;

g_scratchpad.reqFor=reqFor.toString();

g_scratchpad.opBy=opBy.toString();

gs.addInfoMessage('requested for: ' + current.requested_for);

gs.addInfoMessage('opened by: ' + current.opened_by);

})(current, previous);

Client script (on RITM, task)

function onLoad() {

//Type appropriate comment here, and begin script below

alert('scratchpad req for: '+g_scratchpad.reqFor);

alert('scratchpad op by: '+g_scratchpad.opBy);

}

Use a UI policy to hide the blanked variables on RITM and Task