Skip to main content

ServiceNow - Demand management: inserting tasks creating blank updates on the activity trail on the parent demand

the Business Case, Nature of Demand, Start Date and Target Delivery Date fields are getting updated are showing as updated in the activity trail whenever a new demand task is created

 Whilst we couldn't reproduce it on the OOTB PDi, we noted that this issue was being caused by OOTB scripts in our environment:

- business rule: "Rollup Demand  Actual Effort"

- script include: "DemandEffortUtil"


How we fixed it

we referred the issue to ServiceNow Support, but in the meantime added a line of code to the business rule as follows which appears to have resolved the issue

if (current.operation() == 'insert' && JSUtil.notNil(current.parent) && !current.work_effort.nil())

(update: it appears a custom asynch business rule on worknotes on the demand table was the culprit)

Comments

Popular posts from this blog

URL link in addInfoMessage

var ga=new GlideAjax('gld_HR_ajax'); ga.addParam('sysparm_name', 'checkEmployeeNumber_hrProfile'); ga.addParam('sysparm_hrprofilenumber', g_form.getValue('number')); ga.addParam('sysparm_employeenumber', newValue); ga.getXMLAnswer(function(answer) { if (answer!='undefined' && answer!=''){ var navURL="<a style='text-decoration:underline;color:blue' href=hr_profile.do?sysparm_query=number=" + answer + ">" + answer + "</a><img width='3' src='images/s.gif'/>"; var sMsg='The employee number entered already exists on another HR Profile ' + navURL; //alert(sMsg); g_form.showErrorBox('employee_number', 'error - please check'); g_form.addInfoMessage(sMsg); } });

GlideRecord setValue

setValue(String name, Object value) Sets the specified field to the specified value. Normally a script would do a direct assignment, for example,  gr.category = value . However, if in a script the element name is a variable, then  gr.setValue(elementName, value)  can be used. When setting a value, ensure the data type of the field matches the data type of the value you enter. This method cannot be used on journal fields. If the value parameter is null, the record is not updated, and an error is not thrown https://developer.servicenow.com/app.do#!/api_doc?v=madrid&id=r_GlideRecord-setValue_String_Object