servicenow ui formatters to add specific content to form
uses a ui formatter
choose table
summary of item being approved: can be used using an OOTB formatter
(e.g. shows the ticket details read only below an approval record)
can use customised widget for portal view using fieldset in the html template
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ()) option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){
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