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ServiceNow get record last updated fields (e.g. incident)

ServiceNow get record last updated fields - GLOBAL scope

(for scoped app version see this article )



- may not work in scoped applications

copy below into an after business rule on incident update for example:

(function executeRule(current, previous /*null when async*/ ) {

    gs.addInfoMessage('test br');

    var gru = GlideScriptRecordUtil.get(current);
    var sChgFields = gru.getChangedFields();
    //var sChgFieldsNames = gru.getChangedFieldNames();
    //var sChg= gru.getChanges();

})(current, previous);

script include version - additional features:;

getIncidentLastUpdatedFields: function (incGR) {
        try {
            var gru = GlideScriptRecordUtil.get(incGR);
             var changedFields = gru.getChangedFields(); //Returns an arrayList of changed field elements with friendly names
 var changedFieldNames = gru.getChangedFieldNames(); //Returns an arrayList of changed field elements with database names
 var changeds = gru.getChanges(); //Returns an arrayList of all change values from changed fields"changedFields: " + changedFields.toString());"changedFieldNames: " + changedFieldNames.toString());"changeds: " + changeds.toString());

   var changedFieldsF = j2js(changedFields);
   var changedFieldNamesF = j2js(changedFieldNames);
   var changedsF = j2js(changeds);"Changed Fields: " + JSON.stringify(changedFieldsF));"Changed Field Names: " + JSON.stringify(changedFieldNamesF));"Changes: " + JSON.stringify(changedsF));

        } catch (ex) {








(ServiceNow )


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