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ServiceNow get record last updated fields (e.g. incident)

ServiceNow get record last updated fields - GLOBAL scope

(for scoped app version see this article )

see https://www.servicenow.com/community/developer-forum/where-does-the-glidescriptrecordutil-come-from/m-p/1441264 

and http://snamigos.blogspot.com/2017/11/how-to-get-changed-or-modified-fields.html

notes:
- may not work in scoped applications

copy below into an after business rule on incident update for example:

(function executeRule(current, previous /*null when async*/ ) {

    gs.addInfoMessage('test br');

    gs.include('j2js');
    var gru = GlideScriptRecordUtil.get(current);
    var sChgFields = gru.getChangedFields();
    //var sChgFieldsNames = gru.getChangedFieldNames();
    //var sChg= gru.getChanges();


    gs.addInfoMessage(sChgFields);
    //gs.addInfoMessage(sChgFieldsNames);
    //gs.addInfoMessage(sChg);
})(current, previous);

 
 https://www.youtube.com/watch?v=5rs6LimyuEI&t=13s

script include version - additional features:


   
  this.si.getIncidentLastUpdatedFields(current);
 

getIncidentLastUpdatedFields: function (incGR) {
         
        try {
 
gs.include('j2js'); 
            var gru = GlideScriptRecordUtil.get(incGR);
             
             var changedFields = gru.getChangedFields(); //Returns an arrayList of changed field elements with friendly names
 var changedFieldNames = gru.getChangedFieldNames(); //Returns an arrayList of changed field elements with database names
 var changeds = gru.getChanges(); //Returns an arrayList of all change values from changed fields

gs.info("changedFields: " + changedFields.toString());
    gs.info("changedFieldNames: " + changedFieldNames.toString());
    gs.info("changeds: " + changeds.toString());

           
   var changedFieldsF = j2js(changedFields);
   var changedFieldNamesF = j2js(changedFieldNames);
   var changedsF = j2js(changeds);

    gs.info("Changed Fields: " + JSON.stringify(changedFieldsF));
    gs.info("Changed Field Names: " + JSON.stringify(changedFieldNamesF));
    gs.info("Changes: " + JSON.stringify(changedsF));

   
        } catch (ex) {
            gs.info('ERROR'+ex.toString());
        }
    }

 

 

 

 

 

 

 


(ServiceNow )

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