Skip to main content

ServiceNow JSON Array - access element (alert additional info box)

 sample JSON:

"ProblemDetailsJSON":{ "id":"4466437076xxxxx6_165458010xxxxV2", "rankedEvents":[ { "startTime":1654580100000, "endTime":1654588096958, "entityId":"HOST-6DE08590762xxxxxx", "entityName":"xxxxxx-compute-xxxx-sandbox.internal", "severityLevel":"RESOURCE_CONTENTION", "impactLevel":"INFRASTRUCTURE", "eventType":"CPU_SATURATED", "status":"CLOSED", "severities":[ { "context":"CPU_USAGE", "value":99.99834, "unit":"Percent (%)" } ], "isRootCause":true } ],















how to access the highlighted element in javascript:
(in this example, the payload is stored within the em_alert.additional_info field)

var addInfo = JSON.parse(grAlert.additional_info); var rankedEvents = addInfo.ProblemDetailsJSON.rankedEvents; var isrootcause = rankedEvents[0].isRootCause;






Comments

Popular posts from this blog

Get URL Parameter - server side script (portal or classic UI)

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }

ServiceNow check for null or nil or empty (or not)

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g.  var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord  addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ())  option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){