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ServiceNow Adding favourites to a service portal

 

 enable favourites is set at the portal settings page for the individual portal

add my favourties widget and top menu item

star item on the KBA can be clicked then it will show in the widget

 table that stores the favourites: sp_favorite

 References:

•Manage favorites
•https://docs.servicenow.com/en-US/bundle/sandiego-employee-service-management/page/product/employee-center/task/web-configure-favorites-employee_1.html
•Enable Favourites for KB articles and Catalog Items in Portal(Available from Rome)
•https://community.servicenow.com/community?id=community_article&sys_id=dca1c45ddbed30507d3e02d5ca961901

 

(ServiceNow  )

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