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ServiceNow Flow designer versus old workflow UI for Change workflows

 We have a simple article that walks you through Workflow vs Flow Designer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0789014 and another one more technical here: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/flow-designer/concept/flow-designer-arch-overview.html, essentially if it requires a lot of custom logic, it can remain a Workflow and called by the Flow when needed.

 

All the OOB Change Workflows are also available in Flow version so you can see how powerful and easy they are to use:

 

 

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