ServiceNow license implications for reading other people's tickets, updating other people's tickets

ServiceNow have confirmed that the 'business stakeholder' role can be used for read only access to tickets, but any interaction with the ticket (updates) will require the 'itil' role

unfortunately you can't just amend the ACLs to allow end users to see other end users' tickets, as we will fall outside license agreement!

Comments

Popular posts from this blog

GlideRecord setValue

URL link in addInfoMessage