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ServiceNow Health Scan: do not extend the incident table

 https://docs.servicenow.com/csh?topicname=t_TableExtensionExample.html

Reevaluate the requirements behind this and remove the extended tables:

  • Different process-related requirements should be tackled by standardizing processes at an organizational level.
  • Non-ITSM Incidents, e.g. a Facility Incident, should be either build as a custom app or by leveraging existing applications on the ServiceNow store.

 

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