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ServiceNow Knowledge 2023 Highlights

ServiceNow Knowledge 2023 Highlights 


Highlights:
  • Future improvements to Flow Designer
  • Versioning
  • Auto-Diagramming
  • Expanded toolbox and studio
  • Future Artificial Intelligence Integrations
  • ServiceNow is partnering with Nvidia
  • Auto-generate JavaScript from pseudocode
  • Auto-generate Flows from plain text
  • Incident prediction
  • RiseUp Initiative
  • ServiceNow is trying to grow more talent to meet the demand
  • New learning paths like Business Process Analyst and Technical Project Manager
  • Link to website

Knowledge Digital Experience Website: https://www.servicenow.com/events/digital/homeRecommended Videos:

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