Help the helpdesk - running it on my own laptop
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I managed to get it working by
- going to system definition> help the helpdesk> setting credentials
- downloading the help the helpdesk login script (helpthehelpdesk.js)
- downloading the discovery.hta file via self-service> help the helpdesk (and remember to right click> properties> clicking the unblock option
- creating the login.bat file as recommended at https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/script/serverscripting/reference/r_HelpTheHelpDeskLoginScript.html#r_HelpTheHelpDeskLoginScript
@echo off cscript %0\..\helpthehelpdesk.js EXIT - shifting the files into the same folder and double clicking the hta file. Note I did not seem to have to follow the steps to move the files into a sysvol folder which was anyway not present on my laptop
I did have an active IE session running but not convinced it was necessary,
results:
double click the logon.bat file which will send the laptop & its software to the ECC queue
under help the heldesk status, my laptop was populated to the CMDB (cmdb_ci_computer table and associated software records)
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https://www.youtube.com/watch?v=QkL1ODDM7FE&index=2&list=PLMZ6WfL_LhbFsvbNfO3wA3SkSAr2cCiDm
advance to around 27:40
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file contents:
helpthehelpdesk.js
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