Display "i" icon on read only fields
for example you make the REQ field RO on the RITM form via UI policy
to display the "i" ensure this sys property value is set to true:
glide.ui.reference.readonly.clickthrough
GlideRecord setValue
setValue(String name, Object value) Sets the specified field to the specified value. Normally a script would do a direct assignment, for example, gr.category = value . However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. When setting a value, ensure the data type of the field matches the data type of the value you enter. This method cannot be used on journal fields. If the value parameter is null, the record is not updated, and an error is not thrown https://developer.servicenow.com/app.do#!/api_doc?v=madrid&id=r_GlideRecord-setValue_String_Object
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