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ServiceNow insert and stay problem on images on catalog item: unable to remove the pictures/icons on the new item

ServiceNow insert and stay problem on images on catalog item: unable to remove the pictures/icons on the new item

Solution Proposed: Use the 'Copy" button to create a copy of the catalog item Because the "Insert & Stay" will only copies the item details If you want to still use insert and stay you can use the below background script afterward. var gr = new GlideRecord('sc_cat_item'); gr.get('sys_id_of_cat_item_created_using_insert_and_stay'); gr.picture = ''; gr.icon=''; gr.update(); This will clear the picture and you can upload a new one. Next Steps: Please read the attached documentation: https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/service-catalog-management/task/t_DefineACatalogItem.html#t_CopyACatalogItem Use the "Copy" button on the catalog item to create a copy.


var instURL = gs.getProperty('glide.servlet.uri'); if (instURL.indexOf('https://homesengland.service-now.com') > -1) { gs.print('do not run on prod'); } else { var sCatItemSYSID = ""; //sCatItemSYSID = "b25f293ddbfb9010d6ce3313f39619a9"; if (sCatItemSYSID != "") { var gr = new GlideRecord('sc_cat_item'); if (gr.get("sys_id", sCatItemSYSID)) { gr.picture = ''; gr.icon = ''; gr.update(); } } }
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