Service Portal Widget: a 'my issues' widget

HTML

<!--
https://xd.adobe.com/view/0305f2c4-d644-4abb-8558-269aab4c658c-5656/screen/8b567bfc-4a32-4b17-9a2c-19e137f1e779/specs/
-->
<div class="mi-container">
    <div>
     <!-- your widget template -->
     <h1 class="mi1"> My Issues</h1>
     <!-- current user: {{data.sysUserID}}-->
    </div>

  <div class="mi-openclosed">
    <div class="mi-padded">
      <div class="mi-center">
        <button id="mi-button-open" autofocus class="btn btn-default" ng-click="mi_showOpen()">Open Issues</button>&nbsp;
        <button id="mi-button-closed" class="btn btn-default" ng-click="mi_showClosed()">Closed Issues</button>
      </div>
      <div class="typea">
         <widget id="typeahead-search" options=data.search_options></widget>
      </div>
    </div>
  </div>
  
  <div class="panel-heading break-word">
    <h2 id="mi-total-panel-title" class="h4 panel-title">{{c.resultsList}}
      <span class="issues-total">{{c.totalTickets}}</span>
      
      {{c.cellPadder}}<span class="sortby-small">Sorted by: {{c.sortedBy}}</span>
      
      <span class="issues-sort" >Sort by:
         <button id="mi-button-sort-1" class="btn btn-default" ng-click="mi_sort_last_updated()">Last updated</button>
         <button id="mi-button-sort-2" class="btn btn-default" ng-click="mi_sort_created_date()">Created date</button>
         <button id="mi-button-sort-3" class="btn btn-default" ng-click="mi_sort_status()">Status</button>
       </span>
    </h2>
  </div>

  <div id="mi-open-tickets" ng-model = "c.openList" ng-hide="{{c.data.showOpen}}">
  <!-- <div ng-repeat="openTicket in ::data.openIssuesList" >-->
    <div ng-repeat="openTicket in c.openTickets" >
     <div class="panel-body b-b result-item" style="background-color:#F2FBFE">
          <a href="?id=form&sys_id={{openTicket.sys_id}}&table=incident"><span>{{openTicket.short_description}}</span>
            <span id="mi-priority-o" style="font-weight:{{c.highlightColor5}}"> - Priority: {{openTicket.priority}}</span>
          </a><br/>
          <span class="mi-fi">Issue Number: {{openTicket.number}}</span>
          {{c.cellPadder}}<span id="mi-fi-created-o-{{openTicket.number}}" style="font-weight:{{c.highlightColor1}}" class="mi-fi">Created: {{openTicket.sys_created_on}}</span>
          {{c.cellPadder}}<span id="mi-fi-updated-o-{{openTicket.number}}" style="font-weight:{{c.highlightColor2}}" class="mi-fi">Updated: {{openTicket.sys_updated_on}}</span>
          {{c.cellPadder}}<span id="mi-fi-updated-o-{{openTicket.number}}" style="font-weight:normal" class="mi-fi">Agent: {{openTicket.assigned_to}}</span>
          <button class="btn btn-default" style="float: right;background-color:#145896;color:#F2FBFE;font-size:14px" ng-click="mi_viewRecord(${openTicket.sys_id})">View issue</button>
      </div>
      <div class="mi-spacer"></div>
   </div>
  </div>

   <!--<div id="mi-closed-tickets" ng-hide="{{c.data.showClosed}}" ng-model = "c.closedList">CLOSED TICKETS-->
   <div id="mi-closed-tickets" style="display:none" ng-model = "c.closedList">
     <!--<div ng-repeat="closedTicket in ::data.closedIssuesList" >-->
    <div ng-repeat="closedTicket in c.closedTickets" >
       <div class="panel-body b-b result-item" style="background-color:#F2FBFE">
          <a href="?id=form&sys_id={{closedTicket.sys_id}}&table=incident"><span class="mi-sd">{{closedTicket.short_description}}</span>
            <span id="mi-priority-c" style="font-weight:{{c.highlightColor5}}"> - Priority: {{closedTicket.priority}}</span>
          </a><br/>
          <span class="mi-fi">Issue Number: {{closedTicket.number}}</span>
          {{c.cellPadder}}<span id="mi-fi-created-c-{{closedTicket.number}}" style="font-weight:{{c.highlightColor3}}" class="mi-fi">Created: {{closedTicket.sys_created_on}}</span>
          {{c.cellPadder}}<span id="mi-fi-updated-c={{closedTicket.number}}" style="font-weight:{{c.highlightColor4}}" class="mi-fi">Updated: {{closedTicket.sys_updated_on}}</span>
          {{c.cellPadder}}<span id="mi-fi-updated-c-{{openTicket.number}}" style="font-weight:normal" class="mi-fi">Agent: {{closedTicket.assigned_to}}</span>
          <button class="btn btn-default" style="float: right;background-color:#145896;color:#F2FBFE;font-size:14px" ng-click="mi_viewRecord(${closedTicket.sys_id})">View issue</button>
       </div>
      </div>
      <div class="mi-spacer"></div>
   </div>  
    
</div>  
 
 
 

 
</div>
 


 

CLIENT SCRIPT

function($scope) {
    /* widget controller */

    var c = this;
    c.data.showOpen = false;
    c.data.showClosed = true;

    c.resultsList = 'Total open issues: ';
    c.totalTickets = c.data.totalOpenIssues;
    c.openTickets = c.data.openIssuesList;
    c.closedTickets = c.data.closedIssuesList;
    c.sortedBy = c.data.sortedBy;

    //angular.element($('#mi-button-sort-1')).style.backgroundColor='#145896';
    document.getElementById("mi-button-sort-1").style.backgroundColor = "#145896";
    document.getElementById("mi-button-sort-1").style.color = "#F2FBFE";

    var sPad = '';
    for (ic = 0; ic < 3; ic++) {
        sPad += String.fromCharCode(160);
    }
    c.cellPadder = sPad;
    
//--show open button clicked-------------------
    $scope.mi_showOpen = function() {

        document.getElementById("mi-button-sort-1").style.backgroundColor = "#145896";
        document.getElementById("mi-button-sort-1").style.color = "#F2FBFE";

        c.server.get({
            action: "sort_updated",
            msg: "Sorting issues by updated date...",
            customQuery: angular.element($('#custom_query')).val()
        }).then(function(r) {
            c.openTickets = r.data.openIssuesList;
            c.closedTickets = r.data.closedIssuesList;
            c.sortedBy = r.data.sortedBy;
        });

        c.data.showOpen = false;
        c.resultsList = 'Total open issues: ';
        c.totalTickets = c.data.totalOpenIssues;
        document.getElementById("mi-closed-tickets").style.display = "none";
        document.getElementById("mi-open-tickets").style.display = "block";

        c.highlightColor1 = 'normal';
        c.highlightColor3 = 'normal';

        c.highlightColor2 = 'bold';
        c.highlightColor4 = 'bold';

        c.highlightColor5 = 'normal';

    }

    //--show open closed clicked-------------------
    $scope.mi_showClosed = function() {

        document.getElementById("mi-button-sort-1").style.backgroundColor = "#145896";
        document.getElementById("mi-button-sort-1").style.color = "#F2FBFE";
        c.server.get({
            action: "sort_updated",
            msg: "Sorting issues by updated date...",
            customQuery: angular.element($('#custom_query')).val()
        }).then(function(r) {
            c.openTickets = r.data.openIssuesList;
            c.closedTickets = r.data.closedIssuesList;
            c.sortedBy = r.data.sortedBy;
        });

        c.resultsList = 'Total closed issues: ';
        c.totalTickets = c.data.totalClosedIssues;
        document.getElementById("mi-closed-tickets").style.display = "block";
        document.getElementById("mi-open-tickets").style.display = "none";

        c.highlightColor1 = 'normal';
        c.highlightColor3 = 'normal';

        c.highlightColor2 = 'bold';
        c.highlightColor4 = 'bold';

        c.highlightColor5 = 'normal';

    }

    //--view record button clicked-------------------
    $scope.mi_viewRecord = function(issueSYSID) {
        var sLink = "?id=form&sys_id=" + issueSYSID + "&table=incident";
        //alert(sLink);
        window.open(sLink, '_self');
    }

    //----------------sort by UPDATED button clicked----------------------
    $scope.mi_sort_last_updated = function() {

        document.getElementById("mi-button-sort-1").style.backgroundColor = "#145896";
        document.getElementById("mi-button-sort-1").style.color = "#F2FBFE";

        c.server.get({
            action: "sort_updated",
            msg: "Sorting issues by updated date..."
        }).then(function(up) {
            c.openTickets = up.data.openIssuesList;
            c.closedTickets = up.data.closedIssuesList;
            c.sortedBy = up.data.sortedBy;
        });

        c.highlightColor2 = 'bold';
        c.highlightColor4 = 'bold';

        c.highlightColor1 = 'normal';
        c.highlightColor3 = 'normal';

        c.highlightColor5 = 'normal';
    }
    //----------------sort by CREATED button clicked----------------------
    $scope.mi_sort_created_date = function() {

        document.getElementById("mi-button-sort-1").style.backgroundColor = "#F2FBFE";
        document.getElementById("mi-button-sort-1").style.color = "#145896";

        c.server.get({
            action: "sort_created",
            msg: "Sorting issues by created date..."
        }).then(function(cr) {
            c.openTickets = cr.data.openIssuesList;
            c.closedTickets = cr.data.closedIssuesList;
            c.sortedBy = cr.data.sortedBy;
        });

        c.highlightColor1 = 'bold';
        c.highlightColor3 = 'bold';

        c.highlightColor2 = 'normal';
        c.highlightColor4 = 'normal';

        c.highlightColor5 = 'normal';
    }
    //----------------sort by PRIORITY button clicked----------------------
    $scope.mi_sort_status = function() {
       
        document.getElementById("mi-button-sort-1").style.backgroundColor = "#F2FBFE";
        document.getElementById("mi-button-sort-1").style.color = "#145896";

        c.server.get({
            action: "sort_status",
            msg: "Sorting issues by priority..."
        }).then(function(pr) {
            c.openTickets = pr.data.openIssuesList;
            c.closedTickets = pr.data.closedIssuesList;
            c.sortedBy = pr.data.sortedBy;
        });

        c.highlightColor1 = 'normal';
        c.highlightColor3 = 'normal';

        c.highlightColor2 = 'normal';
        c.highlightColor4 = 'normal';

        c.highlightColor5 = 'bold';
    }

}
}

SERVER SCRIPT

(function() {
    /* populate the 'data' object */
    /* e.g., data.table = $sp.getValue('table'); */
    var sMsgPadder = "*********************************** MSG: ";

    data.sysUserID = $sp.getParameter("sys_id");
    if (!data.sysUserID) {
        data.sysUserID = gs.getUser().getID();
    }
    data.search_options = '{"contextual_search_sources": { "value": "d12dd5cadb8d6c10f04aad050596195c", "displayValue": "My Incidents" }}';

    var sOrderByField = 'sys_updated_on';
    data.sortedBy = 'updated';
    var sOB_descAsc = 'desc';

    //--order by priority
    if (input && input.action === "sort_status") {
        sOrderByField = 'priority';
        data.sortedBy = 'priority';
        sOB_descAsc = 'asc';
    }
    //--order by created
    if (input && input.action === "sort_created") {
        sOrderByField = 'sys_created_on';
        data.sortedBy = 'created';
        sOB_descAsc = 'desc';
    }
    //default--order by updated
    /*if (input && input.action === "sort_updated") { 
    }*/
    //gs.addInfoMessage(sMsgPadder + sOrderByField + ';' + data.sortedBy + ';' + sOB_descAsc);

    var sQuery = 'caller_id=' + data.sysUserID + '^ORu_logged_on_behalf=' + data.sysUserID;
    var iLimit = 5;

    data.openIssuesList = [];
    var grIncsOpen = buildIncGR(sOB_descAsc, sOrderByField, true, sQuery, 0);
   
    iLimit = grIncsOpen.getRowCount(); //--uncomment if want to limit to initial iLimit value
    data.totalOpenIssues = iLimit;
    while (grIncsOpen.next()) {
        var object_o = buildUpIncArr(grIncsOpen);
        data.openIssuesList.push(object_o);
    }

    data.closedIssuesList = [];
    var grIncsClosed = buildIncGR(sOB_descAsc, sOrderByField, false, sQuery, 0);
    
    iLimit = grIncsClosed.getRowCount(); //--uncomment if want to limit to initial iLimit value
    data.totalClosedIssues = iLimit;
    while (grIncsClosed.next()) {
        var object_c = buildUpIncArr(grIncsClosed);
        data.closedIssuesList.push(object_c);
    }

})();

function buildUpIncArr(grInc) {
    var objArr = {};
    objArr.number = grInc.number + "";
    objArr.sys_id = grInc.sys_id + "";
    objArr.short_description = grInc.short_description + "";
    //--created on:
    var sCrOn = grInc.getDisplayValue('sys_created_on');
    var sCrOn_Arr = sCrOn.split(' ');
    objArr.sys_created_on = sCrOn_Arr[0] + "";
    //--updated on:
    var sUpdOn = grInc.getDisplayValue('sys_updated_on');
    var sUpdOn_Arr = sUpdOn.split(' ');
    objArr.sys_updated_on = sUpdOn_Arr[0] + "";
    
    objArr.assigned_to = grInc.getDisplayValue('assigned_to') + "";
    objArr.priority = grInc.getDisplayValue('priority') + "";
    return objArr;
}

function buildIncGR(orderByAscOrDesc, orderByField, activeQuery, query, iLimit) {
    var grInc = new GlideRecord('incident');
    if (activeQuery) {
        grInc.addActiveQuery();
    }
    if (!activeQuery) {
        grInc.addInactiveQuery();
    }
    if (iLimit > 0) {
        grInc.setLimit(iLimit);
    }
    if (orderByField != '' && orderByAscOrDesc!='') {
        if (orderByAscOrDesc == "desc") {
            grInc.orderByDesc(orderByField);
        }
        if (orderByAscOrDesc == "asc") {
            grInc.orderBy(orderByField);
        }
    }
    grInc.addQuery(query);
    grInc.query();
    return grInc;
}

})();

CSS

/*the typeahead input within the embedded widget*/
input[name="q"] {  
  border-radius: 50px;
  height:100%;
}
button[name="search"] {  
  border-radius: 50px;
  height:100%;
}
button[class="input-group-btn"]{
  border-radius: 50px;
}
div.typea{
  width: 380px;
  float: right; 
  padding: 15px;
}
/*end typeahead*/

h1.mi1{
  color:#003057;
  background-color:#F5F6F8;
  font-size:25px;
}

div.mi-openclosed{
  background-color:#145896;
  color:white;
  height: 70px;
}

div.mi-center{
  margin: 0;
  position: absolute;
  margin-top: 12px;
}

div.mi-padded{
  padding-left: 20px !important;
}

div.mi-spacer{
  height:10px;
  background-color:#F5F6F8;
}

div.mi-container{
/* min-height: 703px; */
}

span.mi-fi{
  font-size:14px;
  color:#003057;
}
span.mi-sd{
  font-size:16px;
}
span[id^='mi-priority']{
  font-weight:normal;
}

span.issues-total{
  color:#145896;
  font-size:16px;
}
span.issues-sort{
  color:#145896;
  font-size:16px;
  float: right;
}
span.sortby-small{
  color:#2A363B;
  font-size:14px;
}

span[id^='mi-fi-updated-o'] {     
  font-weight:bold;
}
span[id^='mi-fi-updated-c'] {     
  font-weight:bold;
}

#mi-total-panel-title{
  color:#2A363B;
  font-size:16px;
}

#mi-button-open  {background-color:#F2FBFE;
    color:#145896;
    font-size:18px;
}
#mi-button-open:focus {     
    background-color:#145896;
    color:#F2FBFE;
    opacity: 1;
    font-size:18px;
}
#mi-button-closed  {
    /*background-color: white;*/
    background-color:#F2FBFE;
    color:#145896;
    /*opacity: 1;*/
    font-size:20px;
}

#mi-button-closed:focus {     
    background-color:#145896;
    /*color:white;*/  
    color:#F2FBFE;
    opacity: 1;
    font-size:20px;
}

button[id^='mi-button-sort'] {  
    background-color:#F2FBFE;
    color:#145896; 
}
button[id^='mi-button-sort']:focus {     
    background-color:#145896;
    color:#F2FBFE;
    opacity: 1;
}
 

ServiceNow Blog

Search This Blog

Service Portal Widget: a 'my issues' widget

Comments

Post a Comment

Popular posts from this blog

Get reference display value in CLIENT script

ServiceNow check for null or nil or empty (or not)

Get URL Parameter - server side script (portal or classic UI)