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ServiceNow Service Portal, catalog: dynamically refresh a price (e.g. home delivery cost) based on a question choice containing a price

ServiceNow Service Portal, catalog: dynamically refresh a price (e.g. home delivery cost) based on a question choice containing a price


it seems this is out of the box functionality for catalog variables of type select box with the price set on the question choice.

steps:

·       Go to catalog item 

·       add a variable delivery location (create a variable of type select box with options 'home', 'office')



 


·       Update the ‘home’ option (question choice) so that it contains a price:



 

·       Go to the catalog item in service portal, 

·       note the price



 

·       Now scroll down and select ‘home’ delivery – notice the price is now displayed:



 

·       Note the refreshed price:



(and watch it go back to £164 if you change it back to office)

·       Note the price on the RITM once checked out:



 


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