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ServiceNow - Force immediate processing of emails in the instance

little nugget. 😉

As we know, there are two scheduled jobs that add to the time for email to Incident processing:

  1. One which will check the SN mailbox of the Instance and pulls them into the sys_email table of type Inbox
  2. The other will go through the Inbox and process the email according to the Inbound Actions and, when done, sets the email type to Received.

Give that we developers can be impatient you can save time by running this into Scripts - Background

var getSendEmail = new GetSendEmail();
getSendEmail.execute();

It will force the jobs to run now

(ServiceNow )

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