ServiceNow timeout settings for virtual agent chat


After connecting to live agent

User is connected to live agent and not responding to live agent chat or distracted. The below properties controls the timeout settings, the OOB settings for reminder is [180 sec] and for cancelling the chat is [360 sec]. The job is default configured to 2 min so I believe no tweaking is required here. 

Property - com.glide.cs.idle_chat_reminder_timeout

Scheduled job - Idle Chat Timer Task


(ServiceNow ) 


Popular posts from this blog

GlideRecord setValue

URL link in addInfoMessage