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ServiceNow code a business rule to close child tasks added manually of a Change request belt-and-braces

Ideally the workflows and ootb business rules should handle these scenarios

but as a catch all, make it asynch update so it doesn't clash with any workflows

 

(function executeRule(current, previous /*null when async*/ ) { var cTask = new GlideRecord("change_task"); cTask.addQuery("change_request", current.sys_id); cTask.addEncodedQuery('state!=3'); cTask.query(); while (cTask.next()) { cTask.state = 3; cTask.work_notes = 'Task closed as Change Request ' + current.number + ' got cancelled'; cTask.update(); } })(current, previous);

 

(ServiceNow )

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