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Business rule on KB 'populate meta description'

note this only seemed to work where an article template with the SEO Description Tag populated was selected

Execute sch job from fix script, e.g. 'Populate Meta Description on KB Articles' fix script

// Let's start the async job to populate kb_knowledge table with the meta description field if (pm.isActive('com.snc.knowledge_serviceportal')) startAsyncPopulateMetaDescription(); function startAsyncPopulateMetaDescription(){ var rec = new GlideRecord('sysauto_script'); rec.get('name', 'Populate Meta Description on KB Articles'); SncTriggerSynchronizer.executeNow(rec); }

allow insert and stay on task derived tables (Paris version)

set set glide.ui.task.insert sys property to true

Check if a plugin is active in a script condition

example: pm.isActive('com.snc.knowledge_serviceportal')

ServiceNow Paris Upgrade: how to get to the customisations unchanged list

go to relationships: /nav_to.do?uri=%2Fsys_relationship.do%3Fsys_id%3D9ed15c0467093200cf8305225685ef6e%26sysparm_record_target%3Dsys_relationship%26sysparm_record_row%3D9%26sysparm_record_rows%3D14%26sysparm_record_list%3Dbasic_apply_toCONTAINSsys_upgrade_history%5EORbasic_query_fromCONTAINSsys_upgrade_history%5EORDERBYbasic_apply_to query: upgrade_history=5f67e300db131010d6ce3313f396193b^changed!=true^upgrade_history=5f67e300db131010d6ce3313f396193b^disposition=4 url: https://<>.service-now.com/sys_upgrade_history_log_list.do?sysparm_query=upgrade_history%3D5f67e300db131010d6ce3313f396193b%5Echanged!%3Dtrue%5Eupgrade_history%3D5f67e300db131010d6ce3313f396193b%5Edisposition%3D4&sysparm_view=