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ServiceNow Create Clickable URL Link in Portal Page (Catalog Item) - internal link or external link?

 

ServiceNow Create Clickable Link in Portal Page (Catalog Item)


To create a clickable link within a ServiceNow portal catalog item, use a "Rich Text Label" variable type, allowing you to embed HTML and create a hyperlink using the <a href> tag


for an external link, if you find that by default it is appending the instance url as a prefix to the external url resulting in a broken link, then modify the HTML  of the Rich Text Label (via the editor) and change it as follows:


<p><span style="font-size: 12pt;"><a href=https://www.google.com target="_blank" rel="noopener noreferrer nofollow">Information page</a></span></p>




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