Skip to main content

Add a hyperlink to work notes / activity trail

Add a hyperlink to work notes / activity trail

see 

https://www.servicenowguru.com/scripting/script-includes-scripting/attach-knowledge-link/

(see also

http://www.cloudminus89.com/2024/12/servicenow-ui-action-to-display.html )

use this within the a tag to make it clickable from the activity trail:


sURL=this.instance_url+ "nav_to.do?uri=pa_dashboards_list.do?sysparm_query=owner%3D" + this.usersysid;

sMsg+='URL: [code]<a target="_blank" href="' + sURL + '">';

sMsg+=sURL;

sMsg+='</a>[/code]';

sMsg+='\n';


See this UI action script example:


//--write to activity trail
var sNum='INC0010008';
var instance_url=gs.getProperty('glide.servlet.uri'); //gs.getProperty('instance_name');

//gs.addInfoMessage(instance_url);
var sMsg='';
var sURL=instance_url+ "nav_to.do?uri=incident_list.do?sysparm_query=number%3D" + sNum;

sMsg+='URL: [code]<a target="_blank" href="' + sURL + '">';
sMsg+=sURL;
sMsg+='</a>[/code]';
sMsg+='\n';

//gs.addInfoMessage(sMsg);


current.work_notes=sMsg;
current.update();
action.setRedirectURL(current);


Comments

  1. Unfortunately this doesn't work (at least not for me) when entered in the textbox for additional comments on a task

    ReplyDelete
  2. Hi Roman I think I inserted it via a script if I remember correctly...

    ReplyDelete
  3. When I do this, it creates three entries in the activity stream

    ReplyDelete

Post a Comment

Popular posts from this blog

ServiceNow timeout settings for virtual agent chat

  After connecting to live agent User is connected to live agent and not responding to live agent chat or distracted. The below properties controls the timeout settings, the OOB settings for reminder is [180 sec] and for cancelling the chat is [360 sec]. The job is default configured to 2 min so I believe no tweaking is required here.  Property -   com.glide.cs.idle_chat_reminder_timeout                  com.glide.cs.idle_chat_cancel_timeout Scheduled job   - Idle Chat Timer Task   https://community.servicenow.com/community?id=community_article&sys_id=1453b03bdbaad0109e691ea668961929   (ServiceNow ) 

ServiceNow check for null or nil or empty (or not)

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g.  var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord  addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ())  option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){...